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FREQUENTLY ASKED QUESTIONS
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ORDERING
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  • What is the minimum order?

  • Does the listed price on each item include embroidery?

  • OK, it's clear that all your prices include one application of embroidery. What if I want a second or third application too?

  • What are your pricing levels for embroidery like?

  • Do I have to order items that are all the same color and style for embroidery?

  • OK - I want to join your 30,000 other joyous customers. What's the ordering process like?

  • How do my colleagues/employees order items with my previously set-up logo?

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LOGOS
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  • How can I get my logo to you?

  • How does your free logo set-up work for embroidery?

  • Will I see a proof of my logo before it is put into production?

  • Can you start working on my logo before I place my order?

  • Is there a logo set up fee for embroidery if I reorder?

  • Are there any extra fees if you have to tweak my logo?

  • Are there any restrictions on the size or detail of my logo for embroidery?

  • How will my logo look on different color hats and shirts?

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MERCHANDISE

 

  • Can I see some samples for sizing and color?

  • Can I return embroidered or screen printed items?

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SHIPPING
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  • What are your shipping rates like?

  • How do you ship my order?

  • About how long does this whole process take?

  • What if I want a rush order?

  • How does your free shipping work?

  • Does Embroidery Plus Promotional Inc. ship to Canada?

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PAYMENT

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We accept Visa, MasterCard, Discover, and American Express

 

  • What is the minimum order?

It's simple: there is none. You can mix and match all our items or buy just one. If you are a returning customer and need just one or two fill in items, consider your wish granted!

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  • Does the listed price on each item include embroidery?

If your first logo comes in at under 10,000 stitches, we will define that as a standard size logo. We will set up your first standard size logo for free. Over 95% of our existing customer logos are created with less than 7000 stitches. The odds are definitely in your favor.

If you're still concerned that the odds could turn against you, at your request via phone or email our Logo Specialists will evaluate your logo at no extra charge. If we discover that you might incur charges we can suggest changes to help make sure that your logo retains its quality without incurring additional fees

 

  • OK, it's clear that all your prices include one embroidered location. What if I want a second or third application too?

In fact, we have never seen a customer put the same logo in different locations. For custom names add 9.99 per application

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  • What are your pricing levels for embroidery like?

In order to simplify the ordering process, our single price for each item is the BEST price you will find, industry-wide. On select items we do offer tiered pricing.  At this point you must contact us for tier pricing, tier pricing begins at 60 pieces.

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  • Do I have to order items that are all the same color and style for embroidery?

No way! You can mix and match every item on our site and our graphic designers will supply you with two versions of your logo for both light and dark colored items free of charge!

 

 

  • OK -. What's the ordering process like?

Once you place your online order with us and upload your logo, you can expect an email confirmation within 24 hours. If you are a new customer or are using a new logo, you will see a proof of your embroidered logo within the next 2 to 3 business days. Once you're

110 % happy with the proof, your order will be moved to production. We will ship your order 7 business days after your logo approval. If you need a rush order, it's no problem - please contact us at (407) 892-0774. If your logo is already on file from a previous order, expect your new apparel that much faster.

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  • How do my colleagues/employees order items with my previously set-up logo?

Just have your colleague’s/employee’s set-up an account of their own and reference your business name and/or previous order number in the comments area at step 3 of the checkout process. It's that easy!

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  • How can I get my logo to you?

You can upload your logo during checkout (.jpg, .pdf, & .gif files are accepted) logos in other file formats can be sent to orders@embrplus.com (referencing your order # in the subject line). We accept most formats (.ai, .eps, .pdf, .jpeg, .tif, .bmp, .gif, .psd, .doc) however the higher the resolution the better (don't go crazy - 1000 pixels are more than enough). Next, our graphic experts will get to work on your logo and within 2-3 business days you will receive an embroidery proof, taking into account any special graphical requests that you may have. After you approve your logo proof, we will ship your completed order within 7 business days. That's almost half the time of our competition!

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  • How does your free logo set-up for embroidery work?

Glad you asked. If you order 6 items or more on your first order with us(mix and match ANY 6 items from any category) or spend $100.00 in merchandise, you get your logo digitized and set-up for FREE, for a lifetime of use. Hats are order in increments of 6 always no exceptions.  If you want to try us out with a smaller order, we totally understand, and will charge you only $55.00 to set-up your logo (Orders under six items using a plain text logo will be assessed a $25.00 Text Logo Setup Fee). That's still half the price of our competition. Remember: once your logo is set up, you will never pay this fee again.

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  • Will I see a proof of my logo before it is put into production.

Absolutely! We want you to be rock-solid certain of how your order will look. We will not start with your order until you have signed off on your Logo Proof. Upon approval of this proof your logo is then ready for embroidery. If this is a repeat order, we will not bother you with another proof unless you request it.

 

  • Can you start working on my logo before I place my order?

Our logo experts would be happy to evaluate your logo at any time and offer suggestions on how to improve it for embroidery.  For a free logo evaluation, please email your logo to orders@embrplus.com Once you have an order placed with us, our logo specialists will move forward with the set up process.

 

  • Is there a logo set up fee for embroidery if I reorder?

Absolutely not! Your logo is on file for a lifetime of use. You can reorder as many times as you like and pay no extra fees. And with our no minimums policy, small fill-in orders are not a problem. If you choose to reorder with a new logo it would be subject to a one time returning customer logo set up charge of $35.00 Text logos may be set up for an additional $20.00. Rest assured once each logo is digitized they stay on file for a lifetime of use.

 

  • Are there any extra fees if you have to tweak my logo for embroidery?

We're graphics experts at Embroidery Plus Promotional Inc., and the vast majority of logos (97%) only need minor tweaks for embroidery that require no fee. When setting up your logo, we do an excellent job at making sure that it transfers to embroidery as accurately as possible. If your logo requires any graphical edits we would be more than happy to make the necessary changes for you. Please note the required changes to your logo while placing your order - be as specific and thorough as possible, as multiple rounds of edits may incur multiple fees. Edits needed to your logo such as adding outlines, adding/altering other graphical elements will incur a small one-time $30.00 Logo Edit Fee.

 

  • Are there any restrictions on the size or detail of my logo for embroidery?

For best embroidery results, we cannot produce a logo larger than 4 inches by 4 inches. We want your logo to look its best and will work with you to size it correctly. No word, letter, or graphical element in your logo should be under 3/16 of an inch, in order to translate to thread properly. If there is tiny detail in your logo, it may have to be removed or modified by our graphic designers. Not to worry, as we will work with you through the revision process in order to make your logo meet our standards. Our logo experts will do everything in their power to make your logo an embroidery masterpiece! Please note that we offer one size of your logo absolutely free – for a standard left chest logo. If you'd like to keep additional sizes of your logo on-file beyond our complimentary size we've got you covered. There will only be a one-time Logo Sizing Fee of $20.00 per size required.

 

  • How will my logo look on different color hats and shirts?

Our expert graphic designers will work with you to modify the thread colors of your logo so it looks great on both light and dark fabric backgrounds. You will see a proof of how your logo will look on both light and dark backgrounds, and we guarantee you'll be satisfied before we start your order. However, hats may ONLY be ordered in 6-piece color increments. (example navy 6 pieces, red 6 pieces) If you require additional color combinations beyond the light and dark colored versions, no problem! We'll only charge a one-time Additional Color Fee of $15.99 per color combination.

 

  • Can I see some samples for sizing and color?

Sure, it's really easy. You can place a sample order by going through the normal checkout process by placing a maximum of 6 items, and put "SAMPLES" in the comments box. We invoice each sample order but you will be issued full credit once we receive the samples back within 15 days. The only cost you will be responsible for is shipping the items back to us using the shipping method of your choice. Shipping and handling charges are non-refundable on sample orders.

 

  • Can I return embroidered or screen printed items?

No once we’ve embroidered the garments with your logo or have sceen printed them they cannot be returned unlessthe productt has a manufactures defect or there is an obvious issue with the embroidery. We will require photos of the issue and it will be at our discreation to determine weather item will be replaced or not.

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  • What are your shipping rates like?

Unlike other companies, we don't build shipping prices into the price of our merchandise. We think you'll find our shipping rates to be very competitive with the rest of the industry.

Order Amount                                        Shipping & Handling

 

Order value:  $0-$49.00                    Shipping cost: $10.00

Order value:  $50-$99.00                  Shipping cost: $12.00

Order value   $100.00-$199.00         Shipping cost: $15.00

Order value:  $200+                           Shipping cost: Free

Fast, Free Shipping

 

* Free shipping does not include Alaska, Hawaii or Canada.

 

  • How do you ship my order?

We ship using UPS Ground, UPS does not deliver to PO Boxes so we do ask that you give us a street address when placing your order. While we may not have time to personally deliver each order through superhuman flight, our UPS shipping is super-fast.

 

  • About how long does this whole process take?

Expect your order to be out the door in 7 business days, once you approve your logo proof. We can accommodate rush orders, though, so please contact us if you need even faster service by email at orders@embrplus.com or by phone 407-892-0774

 

  • What if I want a rush order?

We know that sometimes customers need their items at super-speed and we will accommodate you. Our standard shipping times are weeks faster than our competition (7 business days after your logo proof approval) but if you need your items even faster we have two levels of rush processing. For a rush fee of $75.00 and an expedited shipping charge of 20% of your total order, we guarantee your order will be in-hands 5-7 business days after your proof approval. For a rush fee of $150.00 and an expedited shipping charge of 30% of your total order, we guarantee your order will be in-hands 3-4 business days after your proof approval. We want to earn your business, so please call us at

407-892-0774 to place a rush order.

 

  • How does your free shipping work?

Our free shipping promotion applies to any order over $200.00 +. On occasion, we run special promotions for orders of lesser value. Free shipping promotions do not apply to shipping addresses outside of the Continental United States.

 

  • What credit cards do you accept?

We accept MasterCard, VISA, American Express, and Discover. Although we do a pre-authorization on your credit card when the order is placed, you card will not be charged until your order has been shipped. *However, if using a debit card. Most banks will withdraw or hold the funds immediately* (Please check with your bank concerning debit card use).

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